Lead Digital Product Manager - Pharmacy Remote

Profile

Job Information

Humana

Lead Digital Product Manager - Pharmacy (Remote)

in

Glen Allen

Virginia

Description

As the Lead Digital Pharmacy Product Manager (LDPM), you will be the key digital product lead that will vision, plan & deliver a roadmap of Digital Capabilities to transform our digital pharmacy experiences. In this role you will collaborate closely with business stakeholders, designers, engineers, analysts, and other cross-functional team members within the organization to ensure that our products amaze and delight our users.

Responsibilities

Key Responsibilities

Develop the vision and roadmap, for existing and new digital products or multiple feature sets, including functionality, performance, results criteria, evolution, and lifecycle

Assess the business and consumer impact of various options and effectively balance tradeoffs between business/customer needs, technology requirements, costs, and time and budget, to deliver compelling solutions

Structure and lead meetings, clearly communicate expectations, and ensure that stakeholders are adequately updated on progress and milestones

Establishing success measures/product/feature KPIs and OKRs, and regularly monitors and adjusts execution strategy to achieve.

Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.

Maintain a deep understanding of the needs and goals of consumers and business to develop requirements, data and features needed to deliver on a best-in-class digital experience.

Provide input to the broader, and other, related, Pharmacy business operations and technology roadmaps

Leverage User Experience Design Thinking and Agile Methodology to deliver and create an intuitive product experience.

Collaborate with Design, Engineering, Sales, Product, Legal, and Customer Support to rapidly conceptualize, prototype, market validate, and launch new product ideas and innovations.

Develop 9 - 18-month roadmap with the ability to focus on and prioritize key themes. Communicate with customers on an ongoing basis to clearly understand their needs and pain points.

Create business cases to be prioritized on the roadmap and collaborate with the engineering, design, marketing, and sales teams to build business cases, requirements/services, and determine the best technical implementation method and schedule.

REQUIRED SKILLS

Strategic planning

The Lead Digital Pharmacy Product Manager needs the ability to see the big picture. Then use that ability to set plans and goals for their cross-functional team. The ideal candidate will have the ability to navigate through disruptive technologies, new competitors and fast-changing customer expectations to create a product strategy that is backed by data and consumer needs. The LDPM will also create the strategic plan that is required to execute on the strategic vision.

Value Determination and Prioritization

The Lead Digital Pharmacy Product Manager will have excellent skills at assessing value and understanding feasibility to determine how to sequence the product roadmap. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs.

Curiosity and Empathy

Curiosity and a human-centered approach will drive the LDPM to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap.

Data Obsessed

Digital product managers have an advantage over product managers who oversee physical products. They can track how people use their products and learn what's working and what isn't. Digital product managers must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products.

Communication

Communication is a key skillset needed in the Lead Digital Product Manager role. The LDPM must be able to story-tell both orally and in written form so the audience is clear on the needs, message and importance of the digital work. Demonstrating these skills involves conveying information in a simple, easy to understand manner without losing the core message.

QUALIFICATIONS

Natural leadership instincts with proven ability to innovate and influence

5 years of product management experience

Deep user empathy and strong user experience sensibilities

Ability to work well with designers and engineers in an agile environment

An entrepreneurial work style, you're a self-starter

Excellent written and verbal communication skills

Confident, articulate, and professional speaking abilities (and experience)

Empathic listener and persuasive speaker

Writing creative or factual

Excellent presentation and negotiation skills

Ability to facilitate collaborative decision-making in a workshop setting

Excellent organization skills

An analytical and metrics driven work style

Prior experience in pharmacy, health or drug manufacture industries is desirable

Digital experience (web, mobile, social and ecommerce) is required

Comfort in a fast-paced and dynamic environment

Please Note

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com