Credit Control Supervisor

Profile

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

POSITION PURPOSE:

Responsible for handling AR and collection risk including collection of overdue invoice activities for a number of markets in the EMEA region, escalation of queries identified through collection activities and requesting of credit notes where appropriate to address open AR balances whilst adhering to SOX/Audit guidelines. Management of stakeholders as well as reporting financial and KPI data to financial stakeholders. In addition, supervising, coaching and developing a team of 8 individuals

JOB RESPONSIBILITIES:


GLOBAL DISTRIBUTION PRACTICE

Ensure compliance with OTC policies, business rules and procedures, and comply with Global distribution Practices (GDP)
Understand credit, AR, cash application & collection policy and procedures, and execute in compliance with Global distribution Practices (GDP)

CASH COLLECTION AND ALLOCATION

Lead Country team in charge collection and accounts receivable activities, ensuring specified services are provided to local markets at agreed operational level agreement
Support the team with the activities of:
Execute dunning strategies
Escalate collection issues to in-market BFS team as needed
Analyze AR balances for assigned customers and determine/prioritize collection activities as appropriate
Contact customers to prevent and resolve past due AR
Manage Disputes related to Collections
Match and apply payments to customer invoices
Post payments to AR ledger and reconcile to daily cash receipts
Generate debit memos based on short payments
Open credit notes and apply to open items as appropriate, request other credits to be reimbursed
Request and process credit notes as appropriate
Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
Support regular customer account reviews with the business

MANAGEMENT AND ROLE RELATED ACTIVITIES
Support, coach and supervise a busy team of 8 individuals and a variety of markets. Hold regular 1-2-1 meetings with individuals as well as Performance Check-Ins throughout the year
Participate in the service management process including creation of regular service level reports and participation in regular/monthly country level service management reviews pertaining to Credit Control back office responsibilities
Participate to special Order to Cash projects

Ensure resolution of issues raised by countries regarding Capability Centre support of back office activities
Serve as escalation point within regional center for the Credit Control back office teams and in-market BFS teams and other BMS organizations such as distribution, finance, legal, etc
Resolve any questions with Credit Control back office teams over ownership of activities, support for new work, responsibility for adhoc/one-off efforts, etc
Support internal and external audits
Understand the full end to end order to cash life cycle in order to sufficiently perform customer collection activities and resolve customer complaints/inquiries
Support the team with the activities of:
Ensure the credit limit / credit release authorization and of master data changes are based on GOA escalation
Participate in any necessary recruiting and hiring required of the Credit Control back office teams
Assist with internal and external audits and SOX controls validation process
Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly
Release blocked orders held for collection reasons based on customer situation and feedback. Seek business approval as needed to release orders/take appropriate actions
Identify appropriate customers and block orders in support of resolving past due collection issues

REPORTING

Review reports that are Credit Control back office-generated for consumption by other departments before they are distributed (e.g. A/R Reporting, documentation to support bad debt calculations)
Support the team with the activities of:
Prepare and present regular customer credit limit proposals
Support the in-market BFS team to prepare annual/periodic credit review on all customers
Prepare reporting and documentation for consumption by other departments (e.g. aged debt, DSO, A/R ledger activity) and other KPI and SLA measures as required


KNOWLEDGE, SKILLS, and COMPETENCIES:

Education/Experience


Experience in Pharmaceutical Industry
Coordination / supervision experience
Experience in customer service or order to cash related specialty
Fluent in English and at least one other European language


Functional


Strong coordination skills
Strong interpersonal and communication skills
Significant knowledge of order to cash, accounts receivable, collections, logistics, distribution, internal controls, accounting
Ability to assess and promptly resolve problems; Strong quantitative and analytical skills; Ability to work remotely
Process improvement
Project work
Managerial and Reporting skills


Technical


Ability to use SAP (SD/FI) and other Customer Service or finance applications
Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1527389_EN

Updated: 2020-07-10 00:00:00.000 UTC

Location: Chester,United Kingdom

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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